Michigan Bulb Reviews

Received an email for Free Shipping (without a code or minimum $ order). Ordered items and was charged over $10 for shipping and handling. Contacted customer service twice. No response. Still have half an order pending for Fall items and not sure they will even arrive.

I was putting together an order from Michigan Bulb, since their photos look so very appealing, and they were having a "BIG SALE". They had a further promotion by which if you bought $40, you would get $20 off. I had $42 of bulbs that we had decided to order, so sure enough, the $20 comes off. Even though they were charging $15 for shipping, I thought it was a good deal, at a net price of $37.

Then a new promotion comes on the screen... "Buy $8 more and get free shipping". We go searching on their web site and find two other packages of bulbs that seem like a good deal, so we added them to our order. A total of $25 more in product. And the price quickly changes from $37 to $67. This is because when you get the $15 in free shipping, you lose the $20 discount on a $40 purchase! Makes no sense whatsoever! Add $8 to save $15 in shipping... Add $25, to qualify for free shipping, and pay $30 more.

The worst part of all this is that on every page of their site they display the inviting promo "Any questions, just reach out to our friendly and effective customer service people." (or something to that effect) I wrote an e-mail to complain, and got an immediate auto-reply saying that their friendly customer service reps would be getting back to me in a day, or two at the most. Three and a half days later, and having still received no reply, I wrote to them again. Three days later, I have still not received any reply to my first e-mail. And worse, still no reply from my original e-mail after six days!

STAY AWAY FROM MICHIGAN BULB! Their only thoughts about us as customers are how to get our money in their pockets, for as little effort as they can put forth.

They are simply awful!

Dan C.

I have, along with several family members been ordering from this company for years, and as long as the items were bulbs the orders have always been fine. (Potted plants are not a good idea, unless you want dead twigs). But I do not know when this happened but they are now part of a much larger company. The selection they have is nothing like it use to be. But that way you have to make more smaller orders from all of there "sister companies". All of these company's have very poor shipping standards. Mi Bulb Co, keeps taking orders for items they never have in stock, even when their website says its in stock and ready to ship. Its not really in stock and ready to ship. They change the ship date on a whim, but never inform you of the change. You call and speak to customer service and they are not helpful at all. You email them and never receive any sort of reply. The only good thing is you can now cancel the whole order online. But then they are very slow about offering the refund. (Up to 30 days!!!) It truly is a shame, use to be great. Since there are 10-15 "sister companies" they should just make one website, so I would not have to place five orders and wait for five different shipments. It's such a shame.

Several plants arrived as dried twigs and the iris corms were dried and dead. I order yellow stargazer lilies, they were pink. The apricot fudge lilies never bloomed.